Universal Credit
Contact Universal Credit
You can contact Universal Credit:
- through your online account
- by calling the Universal Credit helpline
Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges
If you live in Northern Ireland and you want to use a helpline, contact the Universal Credit Service Centre instead.
Helpline opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Tuesday 24 December 2024 | Open 8am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Open 8am to 6pm |
| Monday 30 December 2024 | Open 8am to 6pm |
| Tuesday 31 December 2024 | Open 8am to 5pm |
| Wednesday 1 January 2025 | Closed |
If your query is about claiming New Style benefits with Universal Credit
You could get New Style Employment and Support Allowance (ESA) or New Style Jobseeker’s Allowance (JSA) at the same time or instead of Universal Credit.
Apply for New Style ESA
You can apply for New Style ESA online or contact the Jobcentre Plus new claims helpline.
Jobcentre Plus new claims helpline for ESA
Telephone: 0800 055 6688
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language telephone: 0800 328 1744
Monday to Friday, 8am to 5pm
Find out about call charges
Apply for New Style JSA
You can apply for New Style JSA online or contact the Jobcentre Plus new claims helpline.
Jobcentre Plus new claims helpline for JSA
Telephone: 0800 055 6688
Textphone: 0800 023 4888
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 012 1888
Monday to Friday, 8am to 5pm
Find out about call charges
If you have a query about an existing claim for New Style ESA or JSA
Contact the Jobcentre Plus helpline.
Jobcentre Plus
Telephone: 0800 169 0310
Textphone: 0800 169 0314
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 169 0310
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 5pm
Find out about call charges